PoliciesFree Shipping on all orders above $1,300
- You can place your order on our website, via our super-fast, easy, and secure shopping cart system.
- You can order by calling our toll-free number Monday–Friday 8:30 a.m.–4:00 p.m. EST, at 1.800.771.7469.
- You can mail your completed order, along with your payment by check (U.S. funds only please) to
New Venture Products
10820 US. Highway 19 North
Clearwater, FL 33764
- You can fax your credit card or COD order to us at 727.524.3110.
- THREE YEAR LIMITED WARRANTY on fabric to be pro-rated.
- TEN YEAR LIMITED WARRANTY on frame guaranteed not to rust or corrode to be pro-rated.
- ONE YEAR WARRANTY on canopy and/or display, guaranteed to be free from manufacturer's defects.
All products must be kept clean and used in the manner intended. No consequential damages are included. Acts of God, misuse by purchaser or user, damage from weather are excluded.
New Venture Products makes every effort to safely secure and ship all packages, but we understand that sometimes merchandise can be damaged during the shipping process. Merchandise damaged during shipping must be reported to New Venture Products within 24 hours of receipt. We will contact the shipping company for visual inspection of the merchandise and box as received. We will then replace any confirmed damaged merchandise.
Please call us during our normal business hours for return authorization prior to returning any merchandise. Merchandise must be returned in "sellable" condition in order to receive credit. Authorized returns will be credited within 10 days of receipt of shipment. A 25% restocking fee and all freight charges will be applied to all returns. Product returns cannot be accepted after 30 days. Returns are not allowed on custom work.
- Domestic orders are shipped by FedEx. FedEx does not deliver to P.O. Boxes or military A.P.O. or F.P.O. addresses. Please note that FedEx does not deliver on weekends unless special arrangements are made and additional charges are applied.
- For overnight, 2-day, or other shipping methods, please call or e-mail us for exact shipping charges.
- For destinations in Alaska and Hawaii, you pay shipping charges based on the weight of the package. Most packages to these destinations are shipped via the U.S. Postal Service.
INTERNATIONAL SHIPPING POLICIES
We will ship products anywhere in the world! (See restrictions below). We will gladly accept and process your credit card or International Money Order or check drawn in U.S. funds through a U.S. bank and made out to "New Venture Products"
International Shipping Charges:
- Shipping products internationally can be expensive depending on the weight and destination of the package.
- As an estimate, International Shipping charges are often roughly twice the rate of Domestic Shipping charges (though this of course varies). Packages sent to Canada or Mexico are often considerably less expensive than those sent overseas.
- For a more exact estimate of your actual shipping charges, email email@example.com with the product(s) you're interested in and your home address prior to placing your order.
International Shipping Restrictions:
- We cannot be responsible for any tariffs, customs restrictions , or other regulations that apply in countries outside the United States. You are responsible for any duties or taxes that may apply. We encourage you to speak with your customs office if you have any questions.
- If for any reason the package is seized by Customs Officials, we will not issue you a refund.
- You pay actual shipping charges based on the weight of the package plus an international processing fee.
The following flat fixed packaging and shipping rates apply to the contiguous lower states of the USA. Please call or email for shipments to Hawaii, Alaska, Puerto Rico, Canada and Mexico.
|Order Amount||Fixed Rate|
|$0.00 to $49.99||$15.00|
|$50.00 to 99.99||$20.00|
|$100.00 to $199.99||$25.00|
|$200.00 to $499.99||$35.00|
|$500.00 to $1299.99||$50.00|
|$1,300 and above||SHIPS FREE|